Shipping Information

Order Processing & Delivery Timeline

We strive to deliver your orders as quickly as possible. Please refer to our standard processing and transit times below:

Order Cut-off Time	11:00 AM (GMT+07:00) Western Indonesia Time (Jakarta)
Handling Time	1-2 Business Days (Monday – Friday)
Transit Time	3-7 Business Days (Monday – Friday)
Total Estimated Delivery	10 Business Days

 

Shipping Costs & Currency

All transactions and shipping fees are processed in US Dollars (USD).

• Flat Rate Shipping: A flat fee of USD 110.00 applies to all orders.
• Free Shipping: Enjoy free shipping on all orders over USD 1,000.00.

 

Local Pickup

For your convenience, you may choose to pick up your order directly from our shop. If you select “Local Pickup” during checkout, we will notify you via email when your item is ready for collection. The specific pickup location details will be provided on the checkout page.

 

Our Trusted Couriers

To ensure safe and reliable delivery, we partner with leading global carriers including UPS, DHL, FedEx, USPS, and various local postal services. The specific courier used depends on the product type and the destination country.

 

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. You can monitor the real-time status of your delivery by entering this number on the respective courier’s official website.

 

Incorrect Address Policy

If a package is returned to us as “Undeliverable” due to an incorrect address provided by the customer or failure to collect the package from the carrier, we will notify you via email. Please note that re-shipping charges of USD 110.00 will be the responsibility of the customer if the error was due to an incorrect address.

 

Damaged or Lost Packages

Your satisfaction is our priority. If issues arise during transit, please follow these steps:

• Damaged Items: Contact us immediately at sales@mulmarine.com or info@mulmarine.com. Please include your order number and clear photos of the damaged packaging and items.
• Lost Packages: If your package is lost in transit, please reach out to info@mulmarine. We will work closely with the carrier to locate your package or initiate a replacement/refund.